Onsite Support

We Come To You!

Onsite tech support is great way to solve unique tech challenges such as setting up a wireless network, adding new accessories such as printers, or providing one-on-one consulting services. Onsite computer services allows us to work directly with our clients to address issues with a focus on personal training and best use practices. We’re providing a new high standard for onsite technical support.

THE BEST OF THE BEST

By combining the convenience of onsite and remote support, and the backing of our local full-service repair center, Alpha Geeks Onsite can appropriately handle any and all of your technical support needs.

We Guarantee: 

• No minimum hour commitments; we bill in 15 minute intervals.
• Boston and Metro West area support technicians.
• High resolution rate, backed by our repair center.
• Support for all platforms and operating systems.

HONESTY AND INTEGRITY

Onsite support offers a lot of great capabilities and convenience, however there are limitations and some services are best performed at our service center. Many onsite tech support providers claim that just about any issue can be resolved onsite, but unfortunately this simply isn’t honest or accurate. We pride ourselves on delivering value to every client, and as onsite computer support services are time based, sometimes the most cost effective solutions are available via our flat rate in-shop services. Many critical and fundamental hardware components can only be properly treated with access to a wide range of hardware and software tools, additional workstations, and other technicians.We encourage you to call to discuss your needs and how we can fix the issue currently at hand.

Below, please see our suggested needs for where onsite computer services would be ideal to have ideal and where we recommend you avoid such support.

Onsite support is ideal for:

• Installing or updating a software application.
• Adding peripherals such as a printer or camera.
• Installing the latest security and performance updates.
• Removing unneeded applications to boost system performance.
• Installing or updating system drivers.
• System cleanups to maximize performance and stability.
• Getting assistance with learning or using a new or program.
• Setting up and managing backups to protect from data loss.
• Assistance with organizing files and folders.
• Removing conflicts and compatibility issues.

Onsite support is not recommended for:

• Hardware problems and/or physical repairs.
• Data recovery from any kind of data loss scenario.
• Serious virus, trojan or rootkit virus/malware infections.
• Damaged or corrupted Mac OSX or Windows systems.

GET IN TOUCH!

For all your Onsite Support needs think Alpha Geeks Onsite! Please contact us today to discuss how we can help you.